Shipping Policy
1. Shipping Destinations
[Please fill in according to your actual situation, e.g., "We currently ship to all 50 U.S. states, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses."]
- Mainland U.S.: No shipping restrictions — we deliver office furniture to every zip code, including rural areas (via specialized furniture couriers).
- Alaska & Hawaii: Full delivery coverage for all products, with a $39.99 surcharge applied to each order to cover additional freight costs for large items (e.g., desks, hallstands).
- U.S. Territories (Puerto Rico, U.S. Virgin Islands, etc.): A $49.99 surcharge applies to each order to cover extra logistics and customs processing fees.
- APO/FPO Addresses: We ship via USPS Priority Mail to military addresses worldwide — delivery times may vary depending on the destination. Large furniture items (e.g., desks) may require additional handling fees.
- PO Boxes: Small items (e.g., footstools, chair accessories) can be shipped to PO Boxes via USPS; large items (e.g., desks, hallstands) require a physical street address for delivery.
2. Shipping Costs & Free Shipping Eligibility
Shipping fees are based on the total order value and product size/weight. The following are standard shipping rates for mainland U.S. addresses (surcharges apply for Alaska, Hawaii, and U.S. territories):
Standard Shipping
| Product Category | Order Under $200 | Order $200–$299 | Order Over $300 |
|---|---|---|---|
| Office Desk Footstool | $12.99 flat fee | $8.99 flat fee | Free |
| Office Chair | $24.99 flat fee | $14.99 flat fee | Free |
| Hallstand | $39.99 flat fee | $24.99 flat fee | Free |
| Office Desk | $49.99 flat fee | $34.99 flat fee | Free |
Free standard shipping is automatically applied at checkout when your order total exceeds $300 — no coupon code is required. This is perfect for customers purchasing a complete office set (desk + chair + footstool) or a large hallstand.
Express Shipping
- All Office Furniture Products: $59.99 flat fee for small items (footstools, chairs); $89.99 flat fee for large items (desks, hallstands). Delivery within 2–3 business days for mainland U.S. addresses.
- Alaska/Hawaii & U.S. Territories: Express shipping is available for an additional $29.99 surcharge, with delivery within 5–7 business days.
Extra Fees for Special Services
- Signature Confirmation: Add $3.99 at checkout to require a signature upon delivery — this is recommended for high-value items such as solid wood desks or premium ergonomic chairs.
- White-Glove Delivery: Add $99.99 at checkout for white-glove service, which includes delivery to your room of choice, assembly, and removal of packaging materials. Ideal for large or heavy furniture (e.g., executive desks, hallstands).
- Gift Wrapping: Add $14.99 per item for elegant gift wrapping (available for footstools and chairs) — perfect for corporate gifts or home office upgrades.
3. Delivery Timelines
We process orders Monday to Friday, 9:00 AM to 5:00 PM [Please fill in your time zone, e.g., PT] — orders placed after 3:00 PM on weekdays or on weekends/holidays will be processed on the next business day. U.S. holidays include Christmas, Thanksgiving, Independence Day, and New Year's Day.
Standard Shipping Timelines
| Product Category | Local (≤50km) | Mainland U.S. | Alaska/Hawaii | U.S. Territories | APO/FPO |
|---|---|---|---|---|---|
| Office Desk Footstool | 1–2 business days | 3–5 business days | 7–10 business days | 10–14 business days | 10–21 business days |
| Office Chair | 1–2 business days | 3–5 business days | 7–10 business days | 10–14 business days | 10–21 business days |
| Hallstand | 2–3 business days | 5–7 business days | 10–12 business days | 12–15 business days | 15–21 business days |
| Office Desk | 2–3 business days | 5–7 business days | 10–12 business days | 12–15 business days | 15–21 business days |
Key Notes on Delivery Timelines
- Custom Products: Personalized desks, hallstands, or footstools require 7–14 business days for production before shipping — we will confirm the exact shipping date with you at checkout.
- Peak Seasons: During peak shopping periods such as back-to-office season (January–February) and holiday season (November–December), order processing and delivery may take 1–2 additional business days due to high order volume. We recommend placing your order 2 weeks in advance if you need the product for a specific deadline (e.g., office opening, home renovation).
4. Delivery Tracking & Notifications
We will keep you informed of your order's status at every step of the shipping process:
- Order Confirmation Email: Sent immediately after you place your order, containing your order number and estimated shipping date.
- Shipment Notification Email: Sent once your order has been shipped, containing a tracking number and a link to track your package's real-time location (via the courier's website, such as USPS, FedEx, or our specialized furniture delivery partner). The email will also include the estimated delivery window (e.g., "Expected delivery: Wednesday, 10:00 AM–4:00 PM").
- Delivery Alert: The courier will send you a text message or email notification when your package is out for delivery (this service is optional — you can opt in via the courier's website using your tracking number). For large furniture items, the courier will contact you 24 hours in advance to confirm the delivery time.
If you lose your tracking number, please send an email to our customer support team with your order number, and we will resend the tracking information to you within 1 hour.
5. Packaging & Product Protection
Our packaging is designed to protect your office furniture during transit and keep it in perfect condition:
- Office Desk Footstool: Wrapped in bubble wrap and placed in a sturdy cardboard box to prevent cushion damage and frame bending.
- Office Chair: Disassembled (if applicable) and packed in a reinforced box with foam padding around the frame, wheels, and lumbar support to prevent scratches and dents. Mesh chairs have additional plastic wrapping to protect the fabric.
- Hallstand: Unassembled and packed in a flat-pack box with foam padding around wooden panels and metal hooks. Hardware kits are sealed in a plastic bag and attached to the box.
- Office Desk: Flat-pack desks are packed in a heavy-duty cardboard box with foam padding around the desktop and legs. Solid wood desks are wrapped in a protective film and secured with straps to prevent movement during transit.
- Custom Products: Personalized desks or hallstands are wrapped in tissue paper before being placed in packaging, adding an extra layer of protection for engraved logos or custom finishes.
Every order includes a product care guide with detailed instructions on cleaning, assembling, and maintaining your office furniture.
6. Handling Shipping Issues
We resolve 99% of shipping issues within 2 business days. Here's how to handle common shipping problems:
6.1 Delayed Deliveries
If your package is not delivered within the estimated timeline (e.g., an office desk shipped via standard shipping to mainland U.S. takes more than 10 business days to arrive):
- Check the tracking link — the courier may have noted a delay reason (e.g., "package held at sorting facility due to high holiday volume," "weather-related delay").
- If there is no update for 48 hours, send an email to our customer support team, and we will contact the courier directly to escalate the issue.
- Compensation: For delays of more than 3 business days beyond the estimated delivery date, we will offer you a $15 store credit (valid for 6 months) or a free office accessory (e.g., a desk mat, a chair cushion) as a gesture of apology.
6.2 Damaged Items
If your product arrives damaged (e.g., a scratched desk surface, a bent chair frame, a cracked hallstand panel, a flattened footstool cushion):
- Document the Damage: Take clear photos or videos of the damaged product, the original packaging, and the courier's delivery receipt (if you noted the damage at the time of delivery).
- Report Within 48 Hours: Send an email to our customer support team with your order number, photos/videos, and a description of the damage.
-
Resolution: We will offer one of the following solutions at your choice:
- Ship a replacement product or parts to you via expedited shipping free of charge within 3–5 business days (e.g., a new desktop, chair wheels).
- Arrange on-site repairs by our professional team (free of charge for eligible items).
- Provide a pre-paid return shipping label and issue a full refund to your original payment method.
6.3 Missing Items
If part of your order is missing (e.g., hardware kits for a desk, hooks for a hallstand, a footstool cushion):
- Check the packaging thoroughly — small items are often tucked in hidden places (e.g., hardware kits in desk leg pockets, hooks in hallstand panel gaps).
- If the item is truly missing, send an email to our customer support team within 7 days of delivery with your order number and a list of missing items.
- We will ship the missing items to you via USPS First Class Mail free of charge within 24 hours — no need to return the received products.
6.4 Wrong Address Deliveries
If you entered an incorrect shipping address at checkout:
- Before Shipping: Send an email to our customer support team immediately — we can update the address if the order has not yet left our warehouse (90% of such requests are approved).
- After Shipping: We will work with the courier to redirect the package — a redirection fee of $15 applies for mainland U.S. addresses, and $25 for Alaska/Hawaii addresses. If redirection is not possible, we will send a replacement order, and you will only need to pay 50% of the product price (we cover the shipping fee).