Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address, phone number, delivery and billing addresses. For repeat customers, we may store your office space dimensions, seating preferences (e.g., ergonomic office chairs for long hours, height-adjustable desks), and storage needs (e.g., hallstands with shoe racks or coat hooks) to provide personalized recommendations.
• Order-specific data: Product size, material, and color selections; customization details (if applicable, such as engraved logos on desks, custom height for footstools, or extra shelves for hallstands) — this data is deleted after order fulfillment to ensure privacy.
• Local pickup/assembly data (if applicable): For customers choosing in-store pickup or professional assembly services, we store your preferred time slot to streamline the service process.

1.2 Payment & Transaction Data

• All payments are processed through PCI DSS-compliant payment gateways (including Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is encrypted end-to-end to ensure transaction security.

1.3 Device & Usage Data

• Website usage data: Browsing history (e.g., viewed ergonomic office chairs, standing desks, narrow hallstands for small entryways) and cookie data (which saves your shopping cart contents, size filters, and product preferences for your next visit to our store website).
• Post-purchase data: Temporary information such as delivery confirmations, assembly appointment records, and product warranty records (for durable office furniture) — this data is automatically deleted 18 months after the purchase date.

2. How We Use Your Information

1. Order Fulfillment: Process your purchase, verify product quality (e.g., desk surface scratch resistance, chair lumbar support durability, hallstand load-bearing capacity, footstool cushion resilience), and coordinate delivery, assembly, or in-store pickup. We will also include product care guides (e.g., "How to clean wooden office desks," "Ergonomic chair maintenance tips," "Hallstand scratch repair instructions").
2. Customer Support: Resolve after-sales issues such as incorrect desk height, chair wheel malfunctions, hallstand shelf instability, or shipping damage — we will reference your order data to provide efficient solutions (e.g., sending replacement parts or arranging on-site repairs).
3. Personalized Updates: Only if you opt in, we will send you relevant notifications (e.g., "New arrival of ergonomic office chairs," "Height-adjustable desk seasonal discount," "Compact hallstand restock alert") — you can unsubscribe at any time via the link in each promotional email.
4. Compliance with Regulations: Retain transaction records for warranty claims and tax filing purposes, ensuring all products meet U.S. consumer product safety standards (e.g., stable base design for office chairs, non-toxic paint for wooden furniture).

3. Data Security

• All data transmission uses SSL/TLS encryption technology (you can identify it by the "https://" prefix and padlock icon on our store website).
• Personal and order data is stored on secure, password-protected servers with restricted access — only authorized staff trained in CCPA compliance can access necessary information (e.g., your delivery address for shipping a large office desk).
• Third-party partners (couriers, assembly teams, payment processors) sign strict confidentiality agreements — they only use your data to fulfill their service obligations (e.g., delivering furniture, assembling desks) and cannot repurpose it for any other purpose.

4. Your Data Rights (Under CCPA)

• Access Right: Request a free copy of all stored data related to you (e.g., past order records, saved office space dimensions for furniture recommendations).
• Correction Right: Update inaccurate information (e.g., a new delivery address for a hallstand order, revised office space size for desk customization).
• Deletion Right: Request permanent deletion of your personal data ("right to erasure") — we will only retain legal mandatory records (e.g., tax-related transaction documents, warranty files).
• Opt-Out of Data Sale Right: We never sell your personal data. If you need to confirm this, you can contact us via email as required by CCPA regulations.
• Data Portability Right: Receive your personal data in a commonly used format (e.g., CSV file of order history) for you to share with other furniture retailers if needed.