FAQ

Q1: How do I choose the right size for office desks, chairs, hallstands, and footstools for my space?


A: We provide a detailed space planning guide and product size charts to help you choose the perfect fit:

  • Office Desk: Size charts list length, width, and height (e.g., 120×60×75cm for small home offices, 180×80×75cm for large executive offices). We recommend leaving at least 60cm of legroom under the desk and 90cm of walking space around it.
  • Office Chair: Size charts include seat width, back height, and adjustable height range. Ergonomic chairs are suitable for users of 150–190cm height; ensure the chair’s lumbar support aligns with your lower back when seated.
  • Hallstand: Size charts list width, height, and depth (e.g., 80×180×30cm for narrow entryways, 120×180×40cm for spacious foyers). Check the number of hooks and shelves to match your storage needs (e.g., shoe racks for families, coat hooks for offices).
  • Office Desk Footstool: Size charts include top width, height, and adjustable range (if applicable). The ideal footstool height allows your feet to rest flat with knees bent at a 90° angle when seated at your desk.

If you are unsure, send us your office/entryway dimensions via email, and our design team will provide personalized recommendations.

Q2: What materials are your office furniture products made of? Are they durable?


A: We use high-quality, durable materials to ensure long-term use for office and home spaces:

  • Office Desk: Main materials include solid oak, MDF with melamine finish, and metal frames. Melamine finishes are scratch-resistant and easy to clean; solid wood desks have natural grain and better durability (suitable for heavy use).
  • Office Chair: Ergonomic chairs use mesh fabric (breathable for long hours), leather (stylish and easy to clean), or fabric (soft and comfortable) for seats/backs, with metal or nylon frames and PU wheels (quiet and floor-friendly).
  • Hallstand: Made of solid pine, MDF with wood veneer, or metal (industrial style). Wooden hallstands have a natural look; metal hallstands are sturdy and suitable for small spaces.
  • Office Desk Footstool: Cushions use high-density foam (resilient and not easy to flatten), with covers of cotton, linen, or leather (easy to remove and clean). Frames are made of wood or metal for stability.

All our furniture undergoes load-bearing and durability tests (e.g., desks can bear 80kg, chairs can bear 150kg) to meet daily use needs.

Q3: Do you provide assembly services for office furniture? Is it free?


A: Yes! We offer professional assembly services for all our office furniture products, with the following terms:

  • Free Assembly: Available for orders over $200 within our local delivery area (please check our website for coverage). Our assembly team will deliver and install the furniture at your preferred time (Monday–Saturday, 9:00 AM–6:00 PM).
  • Paid Assembly: For orders under $200 or outside the local area, assembly fees are $29.99 for a single item (e.g., a chair or footstool) and $49.99 for a set (e.g., a desk and chair).
  • Self-Assembly: All furniture comes with detailed instruction manuals and necessary hardware kits. If you choose to assemble it yourself, our customer support team is available to answer questions via phone or email.

Q4: What is the warranty policy for your office furniture?


A: We offer a limited warranty to cover manufacturing defects (excluding normal wear and tear, misuse, or accidental damage):

  • Office Desk: 3-year warranty, covering loose legs, cracked surfaces, and hardware defects. Does not cover scratches from heavy objects or water damage.
  • Office Chair: 2-year warranty, covering broken frames, malfunctioning lift mechanisms, and wheel defects. Does not cover wear on seat cushions or mesh fabric from long-term use.
  • Hallstand: 2-year warranty, covering loose shelves, broken hooks, and structural instability. Does not cover scratches or dents from moving.
  • Office Desk Footstool: 1-year warranty, covering flattened foam cushions and loose frames. Does not cover wear on cushion covers.

To file a warranty claim, send an email to our customer support team with your order number, photos of the defect, and a description of the issue — we will resolve it within 3 business days (e.g., sending replacement parts, arranging on-site repairs).

Q5: How long does delivery take? Do you ship to remote areas?


A: Delivery timelines vary by location and product type:

  • Local Delivery (within 50km of our warehouse): 2–4 business days for in-stock items; 5–7 business days for custom items. Free delivery for orders over $150.
  • Mainland U.S. Delivery: 5–10 business days for standard shipping; 2–3 business days for express shipping (additional $59.99 fee). Free standard shipping for orders over $300.
  • Remote Areas (Alaska, Hawaii, rural areas): 10–15 business days, with a $39.99 surcharge for large furniture items (e.g., desks, hallstands). We partner with specialized furniture couriers to ensure safe delivery.

We will send you a tracking number once your order is shipped, and you can check the delivery status via our website or courier’s platform.

Q6: Can I customize office furniture according to my needs?


A: Yes! We offer customization services for office desks, hallstands, and footstools, including:

  • Office Desk: Custom dimensions (length/width/height), additional shelves or drawers, engraved logos, and special color finishes.
  • Hallstand: Custom hook/shelf count, added shoe racks or umbrella stands, and personalized color schemes.
  • Office Desk Footstool: Custom height, cushion material, and cover color.