Return & Exchange Policy

1. Eligibility Criteria


Returns and exchanges are accepted within 30 days of product delivery (in accordance with the U.S. Consumer Rights Act) and must meet the following office furniture-specific quality and hygiene standards:

Eligible Items


  • Unused, Unassembled, Original Packaging Intact: Office chairs (no assembly marks, original box sealed), office desks (flat-pack unopened, hardware kits complete), hallstands (unassembled, all parts included), footstools (unused, tags attached, original wrapping intact).
  • Defective Items: Products with manufacturing defects (e.g., loose desk legs, broken chair lumbar support, hallstand shelf cracks, footstool cushion flattening) or shipping damage (e.g., scratched desk surfaces, bent chair frames, dented hallstand panels).
  • Incorrect Items: Products that do not match your order (e.g., wrong size office desk, different color chair, hallstand with fewer shelves than ordered, footstool height mismatch).
  • Safety-Related Items: Products that fail to meet U.S. safety standards (e.g., unstable chair bases, toxic paint on wooden furniture, weak hallstand load-bearing capacity) — we offer full refunds plus free return shipping for such items.

Non-Eligible Items


  • Used/Assembled Items: Office furniture that has been assembled, used, or modified (e.g., a desk with assembly marks, a chair with visible wear, a hallstand that has been installed) — due to resale restrictions for large furniture items.
  • Custom-Made Items: Personalized office desks, hallstands, or footstools (e.g., engraved logos, custom dimensions, special color finishes) cannot be returned unless they have manufacturing defects — we will confirm this with you before processing custom orders.
  • Items Damaged by Misuse: Products damaged due to improper assembly, use, or maintenance (e.g., a desk with a cracked surface from heavy impact, a chair with broken wheels from rough use, a hallstand with loose shelves from incorrect installation).

2. How to Initiate a Return/Exchange


  1. Submit a Request: Send an email to our customer support mailbox with the following information:

    • Your full name, order number, and delivery address.
    • Detailed product information (e.g., "120×60cm oak office desk," "ergonomic mesh office chair," "hallstand with 3 shelves and shoe rack," "adjustable height footstool").
    • Reason for return/exchange (e.g., "desk is too small for my office," "chair lumbar support is uncomfortable," "hallstand shelf is cracked," "footstool height is incorrect").
    • Supporting materials:
      • For damaged/defective items: Clear photos or videos showing the problem (e.g., loose desk legs, broken chair wheel, cracked hallstand panel) and the original packaging.
      • For incorrect items: Photos comparing the received product with your order confirmation (e.g., size tag mismatch, color difference, part count discrepancy).


    We will review your request within 2 business days and send you a Return Authorization (RA) number if approved. Please note that returns without an RA number will not be accepted.

  2. Prepare the Return Items:

    • Unassembled Furniture: Repack all parts, hardware kits, and instruction manuals into the original box — ensure the box is sealed securely to prevent damage during return shipping.
    • Defective Assembled Furniture: We will arrange for our professional assembly team to disassemble the furniture and pack it for return (free of charge for eligible defective items).

  3. Arrange Return Shipping:

    • Defective/Incorrect/Safety-Related Items: We will provide you with a free pre-paid return shipping label and arrange for a specialized furniture courier to pick up the items from your address — no need for you to handle heavy lifting.
    • Change of Mind Returns: You are responsible for the return shipping fee, which varies by product size and weight:
      • Office Desk Footstool: $12.99 flat fee.
      • Office Chair: $24.99 flat fee.
      • Hallstand: $39.99 flat fee.
      • Office Desk: $49.99 flat fee (covers the cost of shipping bulky flat-pack or assembled desks).


    Please use a trackable furniture shipping service and share the tracking number with us via email.

    Return Address: [Please fill in your store's physical return address]

    Returned items must arrive at our warehouse within 14 days of RA approval — delays beyond this period may affect your return eligibility.


3. Refund & Exchange Timelines


  • Refunds: Processed within 5–7 business days after we inspect and confirm the returned items. The refund amount is determined as follows:

    • For defective/incorrect/safety-related items: Full refund of the product price plus the original shipping and assembly fee (no deductions).
    • For change of mind returns: Refund of the product price minus the return shipping fee and a 10% restocking fee (to cover the cost of repackaging, quality inspection, and reshelving large office furniture items).

    Refunds will be credited to your original payment method, and your bank may take 3–5 additional business days to process the refund.

  • Exchanges: Processed according to the following rules:

    • Same Product Replacement: For defective items (e.g., a new ergonomic chair to replace a damaged one, a new desk top to replace a scratched one), we will ship the replacement product within 7–10 business days with free delivery and assembly (if applicable).
    • Size/Style Exchange: For size mismatches or style changes (e.g., exchanging a small desk for a larger one, a mesh chair for a leather one), we will process the exchange after verifying the returned items. You need to pay the price difference if the new item is more expensive, or we will issue a partial refund if the new item is cheaper.